To start, open File Explorer and select the navigation bar at the top of the menu.You’ll need to ensure that Discord isn’t currently running, either visibly or in the background, before you try these steps. To resolve this issue, you can remove these cache files by deleting the Discord AppData folder (on Windows) or the Discord Application Support folder (on Mac). These cache files are essential for Discord to work correctly but, if they become corrupted at any point, they can stop crucial services (like Discord updates) from working correctly. The Discord client saves specific files into hidden folders on your PC or Mac for later use.
If Discord is working through the website, then it’s pretty likely that the problem isn’t related to your connection. Test this yourself by heading to the Discord website and checking that you can use Discord’s services using the web interface.
An intermittent internet connection or a DNS outage could all stop Discord itself from working, for instance. If you’re not using a VPN or a proxy connection, don’t rule out a problem with your internet connection directly that prevents Discord from downloading the necessary update files.
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